CMI Level 3 Award, Certificate and Diploma in First Line Management and Leadership
First Line Management and Leadership
These qualifications are designed to support practising or aspiring managers, who supervise or manage a team to achieve clearly defined outcomes.
They will set and monitor goals and objectives by providing instruction, direction and guidance. Day to day operational and project activities are a key part of their role.
Learners who are aspiring to a management role may progress to the job roles such as:
● Team Leader
● Supervisor
● Project Officer
● Shift Manager
● Foreperson
General topics and themes include:
- Introduction to leadership and management essentials
- Organisational Awareness for First Line Managers
- Approaches to Managing and Leading People and Teams
- Stakeholder Communication for First Line Managers
- Contributing to the Management of Change